Email: info@conxion.be
ExtremeWorks Managed offerings provides continuous proactive remote network monitoring,incident and problem management,proactive change and configuration management technical support, Operational Software updates and upgrades and advanced parts replacement with labor for covered products according to particular levels of purchase.
| General | |
|---|---|
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Details | |
| Service &Support | Extended service agreement - parts and labour - 1 year - on-site - response time:next business day (for requests before 2:00 p.m.) / Monday-Friday Technical support - phone consulting - 1 year - response time:15 min - availability:24 hours a day / Monday-Sunday - priority 1 Technical support - phone consulting - 1 year - response time:1 h - availability:24 hours a day / Monday-Sunday - priority 2 Technical support - phone consulting - 1 year - response time:8 h - availability:24 hours a day / Monday-Sunday - priority 3 Technical support - phone consulting - 1 year - response time:immediate acknowledgment - availability:24 hours a day / Monday-Sunday - priority 4 Technical support - web support - 1 year - availability:24 hours a day / Monday-Sunday Training - 1 year - 4 incidents per year New releases update - 1 year |
| Compatibility Information | |
| Designed For | P/N:5720-48MXW |
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