Email: info@conxion.bePremier support from Extreme Networks,is a proactive,high touch post sale support service that assists customers in supporting their Extreme Networks products and network. All resources and deliverables are designed to manage your day-to-day technical needs,provide analysis and recommendations while building strong customer relationships,all focused on keeping your network performing at optimal levels.
| General | |
|---|---|
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 15 min |
| Service Availability | 24 hours a day / 7 days a week |
| Details | |
| Service &Support | Technical support - phone consulting - 1 year - response time:15 min - availability:24 hours a day / Monday-Sunday - priority 1 Technical support - phone consulting - 1 year - response time:1 h - availability:24 hours a day / Monday-Sunday - priority 2 Technical support - phone consulting - 1 year - response time:8 h - availability:24 hours a day / Monday-Sunday - priority 3 Technical support - phone consulting - 1 year - response time:immediate acknowledgment - availability:24 hours a day / Monday-Sunday - priority 4 Technical support - web support - 1 year - availability:24 hours a day / Monday-Sunday Training - 1 year - 4 incidents per year New releases update - 1 year |
| Compatibility Information | |
| Designed For | P/N:5720-48MW |
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