Introduction

Get out of the data center maintenance business with HPE Pointnext Tech Care, a service that's changing the definition of operational IT support. Go beyond problem identification and resolution, and leverage HPE to figure out better ways to do things, allowing your business to adapt more quickly and drive innovation with fewer resources.

Features

• Digital and data-driven
• Personalized and predictive
• Innovation and intelligence

Specifications

General
Service Included	Parts and labour
Location	On-site
Full Contract Period	3 years
Response Time	Next business day
Service Availability	9 hours a day / 5 days a week
Details
Service & Support	Extended service agreement - parts and labour - 3 years - on-site - response time:NBD (distance from customer site - 160 km) - availability:9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday Technical support - phone consulting - 3 years - response time:2 h - availability:9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday Product info support - knowledge base access - 3 years Technical support - remote diagnosis - 3 years Technical support - visual remote guidance - 3 years New releases update - 3 years Extended service agreement - parts and labour - 3 years - on-site - response time:2 business days (distance from customer site - 320 km) - availability:9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday Product info support - web support - 3 years Extended service agreement - parts and labour - 3 years - on-site - response time:3 business days (distance from customer site - 480 km) - availability:9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday Defective media retention - 3 years
Compatibility Information
Designed For	HPE ProLiant DL380 Gen11