Introduction

HP Next Business Day Hardware Support for Travelers provides mobile computer users with a hardware support solution for their new HP portable product. This easy and convenient solution is available in all the countries/geographic locations listed in Table 1. This service is available for selected HP and Compaq branded products and includes, as locally available, a next-business-day onsite response time (with local-language remote problem diagnosis in participating countries) in support of hardware problem resolution. Support is provided during the standard business hours and days of the local country/geographic location.

Features

Number of years

5 year(s)

Type

On-site

Next Business Day (NBD)

Y

HP segment

Business, Enterprise

Supplier features

Response time

Next business day response

Service method

Onsite repair

Additional information

Excludes external monitor

Additional support option

Defective media retention; Travel coverage

Care Pack type

Electronic

Coverage period

60 month(s)

Warranty type

S

Duration

5 years

Coverage details

Standard workdays - 9 hours

Warranty coverage

In warranty

Place of service

Onsite

Support type

Onsite repair