Inleiding

Boost your competitive advantage with a network at peak performance. Support Plus services are high-performance maintenance service options for Alcatel LAN switches, WLAN access points and management platforms. With Support Plus will support to continuously maintain peak network performance. Minimize disruptions and get the network back up and running as fast as possible even in case of complex issues.

Features

• Advanced hardware replacement options
• Advanced service level objectives
• 24x7 Technical Support access
• Software updates, upgrades
• ALE MyPortal access

Benefits

• Get LAN and WLAN replacement parts quickly in case of hardware issue and reduce your stocks of spare parts
• Get problems resolved as quickly as possible by skilled experts from the ALE Technical Expert Center teams, who have direct access to Engineering for complex problem solving
• Improve the performance of your network team with anytime access to ALE experts. Technical Support engineers will assist from product-related questions to troubleshooting and resolution of system issues.
• Evolve your network to meet ever-changing technology needs and improve the network’s cyber resilience with instant access to latest software
• Reduce your costs of operations by logging cases easily and getting instant visibility of all queries