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Ewp Premier Nbd Ahr 5720-48mxw 1 Year For 5720-48mxw

Referentie:
98004-5720-48MXW
Taal:
UK

Inleiding

ExtremeWorks Managed offerings provides continuous proactive remote network monitoring,incident and problem management,proactive change and configuration management technical support, Operational Software updates and upgrades and advanced parts replacement with labor for covered products according to particular levels of purchase.

Specifications


General
Service Included Advance hardware replacement
Location Shipment
Full Contract Period 1 year
Response Time Next business day
Details
Service &Support Extended service agreement - advance parts replacement - 1 year - shipment - response time:NBD / Monday-Friday
Technical support - phone consulting - 1 year - response time:15 min - availability:24 hours a day / Monday-Sunday - priority 1
Technical support - phone consulting - 1 year - response time:1 h - availability:24 hours a day / Monday-Sunday - priority 2
Technical support - phone consulting - 1 year - response time:8 h - availability:24 hours a day / Monday-Sunday - priority 3
Technical support - phone consulting - 1 year - response time:immediate acknowledgment - availability:24 hours a day / Monday-Sunday - priority 4
Technical support - web support - 1 year - availability:24 hours a day / Monday-Sunday
Training - 1 year - 4 incidents per year
New releases update - 1 year
Compatibility Information
Designed For P/N:5720-48MXW
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